Frequently Asked Questions

We take quality control seriously. Frequent inspections are performed by your assigned Account Manager, and an Operations Manager will also meet with the team onsite to review expectations and performance.
We document issues and resolutions internally using photos and videos so we can confirm everything is addressed before closing out a ticket.

We make it easy. You can reach us by call, text, or email anytime.
We typically answer calls right away, and if we miss you, we follow up promptly.

If there’s ever an issue, we don’t let it sit. Our team addresses concerns the same day whenever possible to ensure it’s resolved quickly and the space stays in great condition.

Yes. Many of our clients host special events, and we support them with a la carte post-event clean up services as needed.

Yes! We carry liability that meets or exceeds the industry standard.

Yes! Although we have never had a theft occur, we have bonding in place to provide piece of mind to our clients so if something were to happen they are covered.

We select the number of people assigned to a job based on the needs of your facility.

We cross-train team members in multiple locations, including those they do not regularly service. This prevents any lapse in service do to an employee missing work.

The amount of time it takes to finish a job depends on multiple factors including the scope of work, size of facility, and number of people assigned to the facility.

It depends on the type of work. Our day porters work daytime hours and our evening crews typically operate between 5pm and 12am. We are flexible though, so don’t hesitate to ask about specific hours if needed.

We only use high-quality cleaning products and also offer green cleaning options.

Yes! We use disinfectants in bathrooms and on high touch points like door knobs, phones, light switches, etc. We are also flexible and can adjust to your needs.

Yes! We offer window cleaning services.

Yes! We offer exterior window cleaning services.

Yes! We offer carpet cleaning and extraction services.

Yes! Our team is trained on safe cleaning procedures including those related to COVID-19

Yes! We provide workers’ compensation insurance for all of our employees.

We do not provide residential cleaning services at this time.

We offer cleaning services to all types of businesses including but not limited to office buildings, office suites, auto dealerships, event venues, fitness centers, government buildings, medical facilities, places of worship, warehouses, educational facilities, financial institutions, hospitality buildings, and more!

We offer evening cleaning services, day porter services, carpet care, floor care, window cleaning, pressure washing, and more!

The minimum square footage we service is 5,000 sqft.

We don’t have a maximum square footage.

Most of our team operates during the week but we can work with you to meet your needs.

We offer stripping and waxing, scrubbing, and scrub/recoat services.

Yes! We partner with a local vendor and supply items including but not limited to paper towels, toilet paper, soap, and more!

Yes! Our vacuum cleaners use triple filtration including HEPA.