Having a clean office is imperative to businesses of every type and every size.
Along with the importance of general hygiene, customers are more likely to return to companies that offer a clean and tidy atmosphere. Employees are more satisfied and less likely to grow ill when their surroundings are clean as well.
Unfortunately for busy managers, not all janitorial services companies are created equally. There are those who do not have the experience or know-how to thoroughly and accurately get the job done. Luckily, there are 10 simple questions business owners can ask office cleaning providers to weed out the excellent from the average.
1. How and When is Payment Expected?
It is important to get the nuts and bolts out of the way at the beginning. Find out exactly when payment is expected and which methods are preferred. Some smaller cleaning agencies may not accept credit cards or electronic transfers, while other agencies may only accept ETF and no checks. Getting the basics out of the way at the beginning of the conversation may save a lot of time and frustration in the long run.
2. How Long Have You Been in Business?
While it is true that a new company can provide adequate services, excellence often develops over time. Hiring a cleaning company that has been in place for less than a year may come with a lower price tag, but it may also entail sacrifices in quality and safety.
3. How Are Employees Trained?
Cleaning chemicals are often made of caustic substances that can cause damage if used improperly. Business owners should inquire about any special training or certifications held by employees.
4. Are Employees Drug Tested?
Illicit drugs should never be tolerated in the workplace. Managers have little control over those who are entering the doors through third parties. To ensure only the highest quality of personnel is performing janitorial duties, ask about drug testing and other background checks. This is particularly important in areas with sensitive materials.
5. What Chemicals are Used in Cleaning?
Some employees may have sensitivities to certain chemicals. Before hiring a firm, it is important to know which cleaning agents they use. In addition, business owners should ask if the firm would use alternative chemicals and if those alternatives would need to be provided.
6. What is the Best Method of Contact?
The staff of most office cleaning companies work evenings and overnight. It may be difficult to reach them. Find out in advance if there is any way to get in touch with staff for last minute requests that may arise.
7. What Kind of Insurance to You Carry?
Cleaning companies are not required by law to carry insurance. This means that a poorly managed company could theoretically cause damage to office property and not be liable. Likewise, if employees of the janitorial company directly or indirectly cause a theft to occur, proper insurance should be in place to cover in losses. Managers should also ask for, and double check, proof of insurance.
8. What Are Your Working Hours?
Some cleaning services are only available during daytime hours. This may cause an issue for busy companies that see a lot of foot traffic. Other cleaning services are only available in the evenings, which may be a problem for those that have highly sensitive material. It is important to ensure that the cleaning service operates when the business needs them prior to making any agreements.
9. Have You Won Any Awards?
There is vast competition in the cleaning service industry. The best of the best will have received recognition for their hard work and effort.
10. Do You Have References?
One of the most telling ways to judge a janitorial services company is by learning from their past clients. Those with websites may have a testimonials page. Others may be able to provide numbers of past or current clients who are willing to provide references. It is wise to be leery of those that do not share client data.
Need janitorial services in Austin? Contact NAE Cleaning Solutions for a free quote today. Our office cleaning professionals are ready and waiting to provide you with the solutions you need and deserve.